1. Introduction
This Privacy Policy explains how Cellular Zone collects, uses, discloses, and protects your information when you visit our store, use our website, or engage with our smart device repair and replacement services. We are dedicated to safeguarding your personal information and respecting your privacy at all times.
2. Information We Collect
We collect different types of information depending on how you interact with us.
A. Personal Information
- Full Name
- Phone Number
- Email Address
- Billing and Shipping Address
- Payment Details (processed through secure third-party platforms)
- Device Serial Number or IMEI (only when necessary for service)
B. Device Information
- Type of device (smartphone, tablet, iPhone, laptop, etc.)
- Model and brand
- Reported issues or service requested
- Data related to diagnostic or repair logs
C. Automatically Collected Data
- IP address
- Browser type and version
- Device type and OS
- Pages visited and time spent on our website
D. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your browsing experience and to understand how users interact with our website.
3. How We Use Your Information
Any data we collect is used solely for specific purposes, which we clearly explain.
- To provide, process, and complete repair or replacement services
- To communicate updates regarding your repair/service
- To process payments and issue receipts
- To maintain service records and warranties
- To improve our website and service offerings
- For legal compliance and dispute resolution
- For customer support and responding to inquiries
4. Sharing and Disclosure of Information
We will never sell your personal information. In certain limited cases, we may share it, but only in strictly defined situations.
- Service Providers: Third-party vendors that help us with payment processing, website hosting, shipping, diagnostics, or communication.
- Legal Requirements: When required by law, subpoena, court order, or legal process.
- Business Transfers: If our business is acquired, merged, or involved in an asset transfer, your information may be part of that transaction.
5. Data Security
We take reasonable steps to protect your personal data from unauthorized access, misuse, alteration, or destruction. These include:
- Secure databases and encrypted storage
- Limited access to sensitive information
- Regular security audits and updates
However, no online transmission is 100% secure. We advise users to take their own safety measures and best practices when interacting with our services.
6. Data Retention
We retain your information:
- As long as your repair record is active
- For the duration needed to provide our services
- For legal, tax, and operational requirements
You may request deletion of your information unless it is legally or contractually required to be retained.
7. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Ask us to delete your information where applicable
- Opt-Out: Choose not to receive marketing emails or newsletters
To exercise these rights, please contact us.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from minors.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for external content, other services’ privacy practices, or how third parties manage your information.
10. Changes to This Privacy Policy
Any changes will be posted here with the updated date. We recommend reviewing this page periodically for the latest information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Cellular Zone
(972)-530-9600