Welcome to the Cellular Zone. These Terms and Conditions outline the rules and regulations for using our services, visiting our store, or accessing our website. By choosing our repair and replacement services for smartphones, tablets, laptops, and other smart devices, you agree to follow the terms listed below. These terms are designed to protect both you and our business and ensure a clear understanding of our service standards. Please read them carefully before proceeding with any transaction or repair service.
1. Acceptance of Terms
By using our services, visiting our store, or accessing our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Offered
Cellular Zone provides repair and replacement services for various smart devices, including but not limited to:
- Smartphones
- Tablets
- Laptops
- Desktops and PCs
- Smartwatches and other electronics
All services are subject to inspection and the availability of parts.
3. Service Process
- Devices are assessed upon drop-off or inspection.
- An estimated cost and repair time will be provided.
- Any additional issues discovered during repair will be communicated before proceeding.
- We reserve the right to decline service on devices we consider unrepairable or unsafe.
4. Customer Responsibilities
When you submit your device for service, you are confirming acceptance of the following terms.
- Remove any SIM cards or external storage
- Back up your data before service (we are not responsible for lost data)
- Provide accurate contact information
- Disclose any prior repairs or modifications
5. Payment Terms
- All service charges must be paid in full upon completion of the repair unless otherwise agreed.
- Accepted payment methods include cash, debit/credit card, or third-party processors.
- Deposits may be required for special part orders or complex repairs.
6. Warranty Policy
We offer a limited warranty on repairs and replacement parts, which covers:
- Only the specific parts repaired or replaced
- A fixed duration (e.g., 30 to 90 days), unless otherwise stated
- Issues arising from the original repair (not new problems or physical damage)
Warranty does not cover:
- Liquid damage after repair
- Cracks, breaks, or other user-caused damages
- Unauthorized tampering after our service
- Software issues unless software repair is performed
7. Data and Privacy
We respect your privacy. Any personal information or data on your device will not be accessed unless required to complete the repair.
8. Turnaround Time
- Any repair timelines we provide are approximate and based on typical service scenarios.
- Delays may occur due to part availability, complexity, or third-party factors.
- We are not liable for any missed deadlines or resulting inconveniences.
9. Device Abandonment
- Items not collected within 60 days after either repair completion or estimate approval will be treated as abandoned.
- We reserve the right to dispose of or recycle abandoned devices.
10. Limitation of Liability
While we handle all devices with care, Cellular Zone is not liable for:
- Pre-existing damage
- Damage due to unauthorized repairs
- Loss of data, apps, or personal files
- Any indirect or incidental damages from the repair
11. Replacement Parts
We use high-quality parts depending on availability and customer preference.
12. No Fix, No Fee Policy (If Applicable)
If we cannot repair your device, no service charge will apply, unless specified exceptions occur.
- A diagnostic service was requested
- Special parts were ordered
- Damage worsened during the repair attempt due to pre-existing issues
13. Use of Website
By using our website, you agree not to:
- Distribute or upload malicious code
- Copy or reproduce content without permission
- Engage in any illegal activities through our platform
All content on the site is the property of Cellular Zone and may not be used without authorization.
14. Intellectual Property
All logos, brand names, graphics, and content are owned by or licensed to Cellular Zone. Unauthorized use is strictly prohibited.
15. Changes to Terms
We reserve the right to revise these Terms & Conditions at any time. Any changes will be posted on this page with a new effective date.
16. Governing Law
Any disputes will be resolved in the jurisdiction of our registered office.
17. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Cellular Zone
(972)-530-9600